Question 1

How do I book a vehicle?

Accepted Answer

Choose a vehicle on the Scooter rental page, enter your dates, the quantity and your contact details, then send your request. You can also message us directly on WhatsApp at +216 28 340 240.

Question 2

Is my booking confirmed straight away?

Accepted Answer

No. Your request is first recorded, then the agency confirms it by WhatsApp or email. Please give a valid phone number and email address.

Question 3

Can I book several vehicles?

Accepted Answer

Yes. You can choose several units of the same model in one request. For different models, send one request per vehicle or message us on WhatsApp.

Question 4

How do I change or cancel my booking?

Accepted Answer

Contact us on WhatsApp with your name and rental dates.

Question 5

How does payment work?

Accepted Answer

Payment is made on site, at the agency. There is no online payment.

Question 6

Do I have to pay a deposit?

Accepted Answer

No, rentals are deposit-free.

Question 7

What is included in the rental?

Accepted Answer

The helmet, anti-theft lock and insurance are included, along with free pick-up at your hotel. For insurance details, please ask us.

Question 8

Which vehicles do you offer?

Accepted Answer

50cc and 125cc scooters, an electric scooter, a three-wheel scooter, electric bikes and classic bikes. The available models are shown on the Scooter rental page.

Question 9

What condition are the vehicles in?

Accepted Answer

Our vehicles are recent and in excellent condition.

Question 10

How can I tell if a vehicle is available on my dates?

Accepted Answer

Enter your dates in the booking form: the agency checks availability and replies. If in doubt, message us on WhatsApp.

Question 11

How does the free hotel pick-up work?

Accepted Answer

Enter your hotel's name in the booking form. The agency will explain the pick-up arrangements when it confirms your booking.

Question 12

Where is the agency?

Accepted Answer

In Djerba's tourist area, opposite Hotel Zenon.

Question 13

How can I contact you?

Accepted Answer

By WhatsApp or by phone on +216 28 340 240.

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